Data and Directory Assistant

Location: Remote - UK based, with occasional travel to London/Bristol required
Salary: £26,400 (Grade 1) per year (plus Inner London Weighting of £3,483.94, if eligible)
Length of contract: Permanent
Hours per week: 37
Closing date: We reserve the right to adapt the advert at any time per organisational circumstances and to close this vacancy early for the role. Therefore, if you are interested, please submit your application as early as possible.
Interviews: Interviews will be scheduled on a rolling basis

Who are Women’s Aid?

Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of just under 180 organisations which provide over 300 local lifesaving services to women and children across England. For 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.

Our support services, which include our Live Chat, the Survivors’ Forum, the No Woman Turned Away Project, the Survivor’s Handbook, Love Respect (our dedicated website for young people), the national Women’s Aid Directory and our advocacy projects, help thousands of women and children every year.

Purpose of the Data and Directory Assistant role:

As a Data and Directory Assistant, the successful candidate will play an integral role in providing administrative support and carrying out data collection and data entry activities to maintain the Routes to Support directory of information on local violence against women and girls (VAWG) services and refuge vacancies. This will include being initial contact for internal and external queries about Routes to Support and following standard processes to maintain the accuracy of information in the directory. The Data and Directory Assistant will be diligent with details and responsive to internal and external need, with guidance and support from the wider Membership, Research and Evaluation team.

Key duties and responsibilities of the Data and Directory Assistant:

Maintain the Routes to Support database of information on local violence against women and girls (VAWG) services and refuge vacancies
Be the initial contact for the Routes to Support inbox, using email template responses to respond to routine enquiries about Women’s Aid’s directory resources, maintaining subscriptions and providing support to users, escalating complex enquiries to the Senior Officer where relevant.
Compile a list of services eligible for inclusion in Routes to Support for the Senior Officer to review; follow processes to support the administration of applications including filing application documentation and sharing with the Senior Officer for review; and carry out all associated tasks to add services to the directory.
Maintain the accuracy of VAWG service information in the directory in line with processes for updating and checking entries.

Distribute training materials for users of Women’s Aid’s directory resources.
Ensure that service information on Routes to Support is kept updated and accurate, moderating update requests and liaising with local VAWG services, and collecting data as required.
To support with the implementation of Women’s Aid research as required, including developing data collection materials and supporting with the analysis of quantitative data in Excel or a similar programme.
To contribute to team meetings and organisational priorities, and to prepare for and participate in regular supervision and appraisal meetings.
To be flexible within the broad remit of the post.
To take direction on new projects and priorities from your line manager, which may vary from time to time.
To ensure the safety and wellbeing of survivors sharing their stories on public platforms, always following organisational safeguarding protocols.

What we are looking for in our Data and Directory Assistant:

A non-judgmental approach to survivors of domestic and sexual abuse and a clear understanding of the gendered nature of violence against women and girls.
Awareness of the experiences of women from a diverse range of backgrounds and different needs.
Data-entry experience
Experience in communication and promotion with a range of audiences.

Benefits of joining us as our Data and Directory Assistant include:

Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.
Valuable Pension Benefits: a generous 7% employer contribution.
Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies
Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
Making a Genuine Difference: in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.

NB:

Women only need apply under schedule 9 (Part 1) of the Equality Act 2010
If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.
All posts, including remote posts, must be based in the UK.
Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.
Please read our Single Sex Statement on the Women’s Aid Website

Please note that applications will be reviewed, and interviews arranged, on a rolling basis, so for the best chance of success, please apply ASAP.